Concierge Search

What you get

A new search experience for your existing help center (Zendesk, Help Scout, Intercom, Document360, or a custom one). Customers type a question; the search returns a synthesized answer with citations to the original articles, not just a ranked list of links. The original articles stay where they are; we don't migrate them.

What makes it different

Most help-center search returns ten links and hopes one of them is right. Concierge Search returns the answer, cited, with the option to drill into the underlying article. It also tracks queries that don't produce a confident answer — every gap becomes a tracked question your content team can fix.

What it can do for you

Reduce support volume by deflecting questions that have answers in your docs. Surface content gaps the team didn't know existed. Improve the customer experience without changing the platform you're on. Match brand voice in the answers.

• Drop-in replacement for the help-center search input
• Synthesized answers with verifiable citations
• Works with Zendesk, Help Scout, Intercom, Document360, custom
• No migration — your articles stay where they live
• Gap detection on unanswered queries
• Multi-language without re-authoring content
• Confidence thresholds you control
• Tickets created when the search can't help

When it makes sense

You have a help center the team has invested in but the search is mediocre. You don't want to migrate platforms. You'd like to see traffic move from 'searched, gave up' to 'searched, got answered.' You want to know which questions your docs don't actually cover.

How we ship it

Typical deployment is 3-4 weeks. We index your help-center content, deploy the new search experience as a script tag or platform integration, watch the metrics, iterate.