Concierge Search
A drop-in upgrade for the search box on your help center. Replaces 'find a link' with 'get the answer, cited' — keep your docs where they live, change the experience your customers have.
What you get
A new search experience for your existing help center (Zendesk, Help Scout, Intercom, Document360, or a custom one). Customers type a question; the search returns a synthesized answer with citations to the original articles, not just a ranked list of links. The original articles stay where they are; we don't migrate them.
What makes it different
Most help-center search returns ten links and hopes one of them is right. Concierge Search returns the answer, cited, with the option to drill into the underlying article. It also tracks queries that don't produce a confident answer — every gap becomes a tracked question your content team can fix.
What it can do for you
Reduce support volume by deflecting questions that have answers in your docs. Surface content gaps the team didn't know existed. Improve the customer experience without changing the platform you're on. Match brand voice in the answers.
- Drop-in replacement for the help-center search input
- Synthesized answers with verifiable citations
- Works with Zendesk, Help Scout, Intercom, Document360, custom
- No migration — your articles stay where they live
- Gap detection on unanswered queries
- Multi-language without re-authoring content
- Confidence thresholds you control
- Tickets created when the search can't help
When it makes sense
You have a help center the team has invested in but the search is mediocre. You don't want to migrate platforms. You'd like to see traffic move from 'searched, gave up' to 'searched, got answered.' You want to know which questions your docs don't actually cover.
How we ship it
Typical deployment is 3-4 weeks. We index your help-center content, deploy the new search experience as a script tag or platform integration, watch the metrics, iterate.
Questions people actually ask
Do we have to migrate our help center to use this?
No. Your articles stay exactly where they live — Zendesk, Help Scout, Intercom, Document360, or a custom platform. We index the content and replace the search experience, not the platform. If you ever switch it off, your old search comes back and nothing was moved.
How do we know the answers are right?
Every synthesized answer carries citations back to the original articles, so a customer — or you — can check the source in one click. You control the confidence threshold, and when the search can't produce a confident answer it says so and creates a ticket instead of guessing.
What does deployment involve on our side?
Very little: access to your help-center content and a way to add a script tag or platform integration. A typical deployment is 3 to 4 weeks — we index the content, deploy the new search, then watch the metrics and iterate with you.
Is better search all this ever does?
It also tells you what your docs are missing — every query that didn't get a confident answer becomes a tracked gap for your content team. And because it runs on the same platform as Concierge, you can graduate from answering searches to a full conversational agent later without redoing the indexing work.
Frequently paired with
Related products
An AI concierge for your website, app, or product — knows your brand, knows your data, knows your tools, and routes every conversation to a real outcome.
The fastest way to turn your existing documentation into a public Q&A surface customers actually use — every question its own indexable page, every unanswered one a tracked ticket.