Service
Conversation Intelligence
A closed-loop layer that turns support, Slack, sales, and product conversations into traces, datasets, and product work.
What it includes
We listen to approved channels, extract signal, cluster failures, and feed resolved knowledge back into the system.
- Opt-in Slack, support, and webchat listeners
- Intent, sentiment, and product signal extraction
- Bad-thread clustering and root-cause analysis
- Knowledge updates and eval case capture
Related learning
Conversation Intelligence
Turning support, Slack, sales, and product conversations into structured signal, knowledge updates, and eval cases.
Closed-Loop Knowledge
A pattern for converting production conversations and agent traces into durable knowledge and better tests.
Source Graph
The owned map of systems, schemas, documents, permissions, events, and business meaning that agents use to act safely.