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Conversation Intelligence
Turning support, Slack, sales, and product conversations into structured signal, knowledge updates, and eval cases.
Closed-loop listening
Conversations reveal what systems know, what they fail to answer, and where product or operations need attention. The loop is only valuable if it feeds back into knowledge and tests.
- Intent, subject, sentiment, and satisfaction extraction
- Failure clustering and root-cause analysis
- Resolved threads into knowledge updates
- Hard cases into regression datasets