Sidekick Ask
An internal 'ask anything' AI for your team — in Slack, Teams, or a web bar — that knows your docs, runbooks, HR policies, and ticket history, with identity-aware retrieval so employees see only what their role allows.
What you get
An AI bot your employees can ask anything — in Slack, Microsoft Teams, or a web bar — that pulls answers from your internal documentation, HR policies, runbooks, code, ticket history, and the rest of your internal substrate. Each answer cites its sources. Permissions are identity-aware: an employee sees only what their role allows.
What makes it different
Most 'enterprise search' tools index everything and hope. Sidekick Ask reads with permissions. If a junior employee asks about a comp decision their role can't see, the bot doesn't surface it — but tells them who can answer. If an engineer asks about a runbook, they get the runbook plus the most-recent runs that touched it. The substrate is governed, not just indexed.
What it can do for you
Deflect the repeat questions HR, IT, and Ops get every week. Help new hires onboard faster. Surface the docs that exist but nobody can find. Track which questions don't have good answers, so the team can write them. Save the senior people from being asked the same thing five times.
- Slack, Microsoft Teams, or web bar surface
- Identity-aware retrieval — sees only what the asker can see
- Cites sources on every answer
- Tracks gaps: questions that didn't get answered well
- HR / IT / Sales / Engineering knowledge from day one
- Connects to your existing tools through MCP (Notion, Confluence, Linear, GitHub, etc.)
- Audit trail on every query
- Pause / kill switch your IT team controls
Who it's for
Mid-sized and larger orgs where the same internal questions get asked over and over, where new hires take too long to ramp, and where senior people get pulled into low-value lookups. HR self-service, IT helpdesk deflection, sales enablement, and new-hire onboarding are the four use cases that always pay back.
How we ship it
Typical deployment is 3-4 weeks. We connect your knowledge sources, set up the bot in Slack or Teams, configure identity-aware retrieval, and pilot with a single team before opening to the company.
Questions people actually ask
Could an employee see something their role shouldn't allow?
No — that's the core design. Retrieval is identity-aware: the bot reads with the asker's permissions, so a junior employee asking about a comp decision doesn't get the document, they get told who can answer. Every query is on the audit trail.
What does the bot have access to, and who controls it?
Only the sources you connect — docs, HR policies, runbooks, ticket history — through MCP connections to tools like Notion, Confluence, Linear, and GitHub. Your IT team controls the pause and kill switch, and the audit trail shows what was asked and what was returned.
How long does it take to roll out, and where does it live?
A typical deployment is 3 to 4 weeks: we connect your knowledge sources, set up the bot in Slack, Microsoft Teams, or a web bar, configure identity-aware retrieval, and pilot with one team before opening it to the company. You need someone to grant access to the sources and a pilot team willing to ask real questions.
What happens when our needs go beyond ask-and-answer?
The governed knowledge layer underneath Sidekick Ask is the same substrate our custom internal agents run on. So when you want agents that do things — not just answer — you build on what's already connected and permissioned, rather than starting over with a new vendor.
Frequently paired with
Related products
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